This page explains what 1xbat does with the information you hand over when you sign up and play. We follow the same order most players ask about it: what we take at registration, what stays after a bet, who inside the team can open it, and how you get rid of it.
Which Details Reach Our Servers
Opening an account on 1xbat asks for four things: your full name, date of birth, mobile number, and the district you live in. Those fields are not decoration. A Bangladeshi mobile wallet needs a matching name, and our own checks need your age. We also keep the password you set, stored as a hash we cannot read back.
Every login adds a short trail: IP address, browser type, screen size, and the build number if you are on the 1xbat app. That trail is how we spot a login from a phone you have never used before. We keep it short and we do not build a profile of what you do outside the site.
We do not ask for your job, your income, or a photo of your face at signup. Nothing in the 1xbat register form asks for a selfie. That request only appears later, and only when a payout needs a document check.
The Small Files Your Browser Keeps
Cookies on 1xbat are few and plain. One keeps you signed in as you move between the lobby, the cashier and your wallet. One remembers the language you picked and whether you have already closed the welcome banner. One tells us a page finished loading so a broken screen can be fixed.
None of them hold your password or your bKash PIN. You can clear the lot from your browser settings whenever you like. Clearing the login cookie simply signs you out, which is what you want on a shared phone in a cyber café. Turn cookies off completely and the cashier and wallet pages stop working, so leave that one alone.
Why an NID Check Comes Before Payout
The first withdrawal is the only point where 1xbat asks for documents. We need proof that the person asking for ৳1,200 or more is the person who opened the account. Skip the check and money could leave your balance on a stolen login.
Three documents work: a National ID card (NID), a passport, or a driving licence. Send a clear photo through the KYC screen inside your account. A small review team matches the name, the photo and the document number against your 1xbat profile. Review takes about 2 hours, and your first payout clears about 1 hour after that.
How document images are held
Scans sit in a restricted folder that only reviewers can open. They are not sold, not shown to other players, and not used to build ad audiences. If a photo is blurred we ask again instead of guessing the digits.
Payments, Receipts and What We Do Not Keep
bKash, Nagad, Rocket, Upay and bank transfer all run through the same cashier. Each deposit creates a receipt holding the amount, the transaction ID and the wallet number. We keep that receipt because a dispute months later cannot be settled without it. A deposit usually lands in about 4 minutes and a withdrawal in about 16 minutes.
What we never store is your wallet PIN, the one-time password sent to your phone, or a full card number. Those details pass through the payment page and stop there. The daily payout ceiling on a standard 1xbat account is ৳85,000, and ৳300 is the smallest deposit we accept, so a test run costs little.
How Long Records Sit in Our System
An open account keeps its records. Bet history, deposit receipts and chat transcripts stay while you play, because a bonus dispute or a wager query can reach back months. Close the account and most of that goes quiet: the profile stops being used and the 1xbat login stops working.
Two kinds of record live longer. Payment receipts and KYC documents are held for the period our payment partners and auditors require, and a short log of closures is kept so a banned player cannot sign up again on the same NID. When a record is no longer needed, we delete it or strip the personal details out and keep the bare transaction.
Who Can See Your Account Details
Staff access inside 1xbat is limited by role. An agent answering chat can see your status and recent transactions. They cannot open your documents.
| Who | What they can open | Why they need it |
|---|---|---|
| Cashier and payments team | Amounts, wallet numbers, receipts | To trace a transfer that has not landed |
| KYC reviewers | NID, passport or licence image | To match a document to the holder |
| Live chat agents | Profile, balance, recent transactions | To answer a query without transferring you |
| Game providers | Bet rounds and wager totals, no personal details | To settle rounds and bonus wagering |
We do not sell player lists. Details leave the building in two cases only: a payment provider needs them to chase a failed transfer, or a lawful written request arrives from a Bangladeshi authority. Both are logged, and both are narrow.
Your Requests and How Fast We Answer
You can ask what we hold, ask for a correction, ask us to stop sending offers, or ask us to close the account. All four start in the same place: 24/7 Live Chat. There is no form to hunt for.
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Say what you need in the first lineWrite "data copy", "correction" or "close account" at the top of the chat. An agent routes it to the right desk from there.
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Confirm the account is yoursThe agent asks two questions tied to your own history, such as the payment method you used last. Nothing else is needed.
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Wait for the written replyA data copy or correction usually comes back the same day. A closure is confirmed once any pending withdrawal has cleared.
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Keep the referenceScreenshot the reference number the agent gives you. It is the fastest way to pick the same thread up again later.
One warning before you close: an open bonus dies with the account. Withdraw what you can first, then ask for closure. The same chat window handles both.
What Keeps Your Account Locked Down
Two things guard a 1xbat login: the password you chose and the phone that receives your code. Change the password from a handset you trust, not from a shared desktop in a shop, and never reuse the one from your email.
Never post a screenshot that shows your username and balance together, and never read a code out to anyone who calls. Live chat agents do not ask for your password or your one-time code, ever. If someone does, they are not from 1xbat.
Revisions You Will Hear About
This page changes when the way we store data changes: a new wallet is added, a verification step moves, a rule from a regulator arrives. The date at the top tells you which version you are reading.
When a change touches what we ask you for, we post a note in the cashier and mention it in live chat until the change is live. Old versions stay on file, so you can request the one that applied on the day you signed up with 1xbat.