1xbat Help Center
Most questions about 1xbat have a short answer, and this page gives it without asking you to open a chat window first. Below you will find how money moves, why a payout can be held, what the playthrough actually means, and what to do when the app file refuses to install. Read the section you need. If your question is about a payment already in progress, live chat will always be faster than any written page.
How to reach a real person at 1xbat
Live chat is the support channel 1xbat runs, and it stays open through the night, through Fridays and through public holidays. You will find the chat button in the corner of every page once you are logged in, and on the help pages before you sign in. Agents answer in English, so keep your message short and put the amount and the time first.
Three things get a query solved in one reply instead of three. Have them ready before you open the window:
- Your 1xbat user ID, not your phone number.
- The amount, the method and the time of the transaction you are asking about.
- A screenshot of the bKash, Nagad, Rocket or Upay confirmation message.
Chat can usually fix a deposit that left your wallet but never reached the 1xbat balance, a payout held for a name mismatch, a login locked after too many wrong codes, and a bonus you believe you should have received. Anything that needs a document review moves to the verification queue, and you will be told which queue you are in before the chat closes.
Where your money moves and how fast
Every deposit route on 1xbat is local. bKash, Nagad, Rocket, Upay and ordinary bank transfer all work, and none of them needs a card or a currency conversion. The smallest deposit accepted is ৳300, and the balance normally updates in about 4 minutes.
| Item | Figure |
|---|---|
| Minimum deposit | ৳300 |
| Minimum withdrawal | ৳1,200 |
| Maximum withdrawal per day | ৳85,000 |
| Typical deposit time | 4 minutes |
| Typical payout time | 16 minutes |
| First payout, after document review | 1 hour |
A payout is timed from the moment the cashier approves it, not from the moment you press send. That is why a routine request lands in 16 minutes while a first request can sit for an hour: identity review runs in front of the payment, and the clock only starts once it clears. The full step-by-step sits in the 1xbat withdrawal and KYC guide.
Why your first withdrawal needs an ID check
1xbat verifies each player once, and only before the first payout. The reason is simple: a lost phone or a borrowed wallet should not be able to empty an account. You upload one document, either your National ID card, your passport or your driving licence. A clear photo of all four corners is enough; a cropped screenshot is not.
The name on the document has to match the name on your 1xbat profile and on the bKash or bank account you withdraw to. A mismatch is the most common reason a payout is sent back, and it is also the easiest to avoid at sign-up. Reviews take about 2 hours once the file is readable.
Nothing is required before you deposit or play. You can open an account, claim the welcome offer and use the 1xbat casino lobby for as long as you like without sending a single document.
Bonus terms that decide whether you get paid
The welcome offer is 205% on a first deposit, capped at ৳28,500. After that, 1xbat runs a 9% reload bonus on later deposits and 1% daily cashback on turnover. Referrals pay ৳150 to the person who invites, once the friend registers and deposits.
| Offer | Detail |
|---|---|
| First deposit bonus | 205% up to ৳28,500 |
| Smallest deposit that qualifies | ৳300 |
| Playthrough | 22x |
| Reload bonus | 9% |
| Daily cashback | 1% |
| Referral reward | ৳150 |
All of it arrives as bonus money, and bonus money carries a 22x playthrough. Take a ৳1,000 first deposit: the 205% rate adds ৳2,050, and that bonus has to be played through 22 times before any of it can leave the account. The running figure is printed inside your bonus wallet from the moment you claim, so you never have to work it out yourself.
Not every bet counts the same. Some titles contribute less to playthrough than others, and a few are excluded from bonus play altogether. Those exceptions are listed on the offer before you claim it, and reading them takes less time than arguing about them later. The 1xbat bonus and VIP page carries the rest of the detail.
The 1xbat app: install problems and fixes
The 1xbat app is a free APK of 32 MB, version 3.1.7, and it runs on Android 7.0 or newer. Download it from the 1xbat app page rather than from a file-sharing mirror. Copied APKs are the usual cause of a login loop or a blank lobby.
If Android blocks the file, open Settings, then Apps, then Special access, and allow your browser to install unknown apps. After the install finishes, log in once over mobile data before switching back to Wi-Fi. That clears most one-time-code errors on the first run.
Phones older than Android 7.0 can still play through the mobile browser. It uses the same account, the same cashier and the same 1xbat lobby, so nothing is lost by staying on the web version.
Keeping your account and your money out of trouble
Use a password you have not used anywhere else, and never pass a one-time code to anyone who messages you first. 1xbat agents will not ask for your password or an OTP inside chat, and any message that does is not from us.
On a shared phone, log out at the end of every session rather than closing the tab. If the handset is lost or stolen, contact live chat straight away so the account can be frozen before a payout is attempted. The responsible gaming page explains how to request a deposit limit or a longer break.
Quick answers, sorted by topic
Fourteen questions cover most of what reaches the 1xbat help desk on a normal day. Each answer is short on purpose; follow the link if you need the longer version.
Can I hold more than one 1xbat account?
No. One account per person, matched to one National ID. Duplicate accounts are frozen and any bonus sitting inside them is cancelled.
What is the smallest deposit 1xbat takes?
৳300. bKash, Nagad, Rocket, Upay and bank transfer all meet it, and the balance usually updates in about 4 minutes.
My bKash deposit is missing. What now?
Send live chat the transaction ID and a screenshot of the confirmation SMS. Once an agent has that ID, most of these are traced and credited within minutes.
How long does a 1xbat withdrawal take?
About 16 minutes on a normal day. A first withdrawal can take up to 1 hour because document review sits in front of the payment.
What is the daily withdrawal ceiling?
৳85,000 per day on a standard account. The smallest single request you can make is ৳1,200.
Do I upload documents before I play?
No. Deposit and play first. Documents are only required before your first withdrawal, and that review takes about 2 hours.
Which documents does 1xbat accept?
A National ID card, a passport or a driving licence. All four corners must be visible, and the name must match your 1xbat profile.
How does the 22x wagering requirement work?
It is a playthrough on the bonus amount. Your bonus wallet shows how much betting is still owed, and the bonus becomes withdrawable once that figure reaches zero.
Which providers are in the 1xbat lobby?
Ezugi, Sexy Gaming, JILI, Playtech and CQ9, spread across 2,500 games. Every tile lists its own RTP and bet range before you open it.
Will the app run on an older Android phone?
The 1xbat app needs Android 7.0 or newer and takes 32 MB of storage. Below that, the mobile browser gives you the same account and cashier.
Does the app cost anything?
No. The 1xbat APK is free to download and free to update. Anywhere that charges you for the 1xbat app is not connected to us.
How do I reset a forgotten password?
Open the 1xbat login page, choose the reset link, then confirm with the one-time code sent to your registered number. The new password works in the app straight away.
How much do referrals pay?
৳150 for each friend who registers through your link and makes a qualifying deposit. The rules sit on the 1xbat referral page.
How do I set a deposit limit or take a break?
Ask live chat to apply the limit; it takes effect in the same session. Longer breaks and self-exclusion go through the same channel, no document needed.
Nothing here answered it? Open live chat with your user ID and the details of the payment, and an agent will pick it up. If you have not signed up yet, the 1xbat register page walks through the form in four short steps.